All reservations made with Cameron Ralph, whether spoken, written, via email, or through our website, constitute a contractual agreement. By making a booking, the hirer acknowledges their acceptance of the terms and conditions outlined in this document. Definitions – “Agreement” refers to the terms stated in this document. – “Cancellation” refers to the act of you canceling our services after we have accepted your booking. – “Driver” refers to the employee or subcontractor appointed by Cameron Ralph to provide the service. – “Hire period” refers to the duration specified in the booking or as mutually agreed upon. – “Passenger” refers to an individual who utilizes our services, enters the vehicle with the consent of another passenger, or is part of the person or company booking our services. – “Price” refers to the cost of the services as indicated in the booking. – “Services” refers to the chauffeur-driven vehicle services. – “Unacceptable behavior” encompasses any conduct deemed unacceptable by the driver, including but not limited to: refusal to wear a seatbelt, leaning out of the vehicle window, attempting to exceed the maximum passenger limit, smoking in the vehicle, being under the influence of excessive alcohol or possessing illegal substances, displaying violence, aggression, or abuse, posing a danger to oneself, the driver, or any other person, or being unfit to travel in any way. – “Vehicle” refers to the specified vehicle at the time of booking or a replacement vehicle if the originally booked vehicle is unavailable for any reason. – “We/Us/Our/The Company” refers to Cameron Ralph. – “You/Your” refers to the individual or company making the booking. In this agreement, words indicating a specific gender include all genders, and words indicating the singular form include the plural form, and vice versa.

We will do our best to accommodate any changes to your booking details. However, please note that the agreed rate only covers the pick-ups, drop-offs, and waiting periods as previously agreed upon. Any additional mileage or waiting delays will be at the discretion of the driver and may result in additional charges as specified by us. Please understand that we may not be able to extend the duration of hire if it will compromise the punctual arrival to subsequent bookings. In the event of a cancellation, there may be applicable charges if it is done at short notice. If you cancel after the driver has already started their journey to the pick-up address, you will be responsible for the full cost of the journey. More information regarding cancellations can be found later in this document. For online bookings, please make sure to provide at least 24 hours’ notice. If you need to make a booking within 24 hours, please contact us by telephone.

We strive to deliver our services with excellence. If you have any complaints or suggestions, please don’t hesitate to contact us. Our drivers will use their discretion to drive at appropriate speeds based on the road conditions, and we kindly request that you do not ask them to exceed speed limits. Unless we have agreed upon a specific route with you, our drivers may choose the route they believe is the most efficient and convenient, regardless of whether it is the shortest route. Only employees or representatives of our company are authorized to drive the vehicle. Our drivers will make every effort to adhere to the agreed itinerary, pick-up, and drop-off times, as well as accommodate reasonable requests from passengers (as determined by the driver). However, we cannot be held responsible for any loss or inconvenience caused by delays or extended journey durations due to circumstances beyond our control, such as traffic or adverse weather conditions. The agreed-upon hire price will be payable if the services commence within 1 hour of the scheduled pick-up time. In the event that we fail to commence the services within 1 hour of the scheduled time, you have the right to terminate the agreement and receive a full refund of any deposit or advance payment made.

Whenever possible, we will provide the vehicle type agreed upon at the time of booking. However, we reserve the right to offer an alternative vehicle. In the unlikely event of a vehicle breakdown, we will make every effort to promptly provide a replacement vehicle. If a replacement cannot be provided, we will issue a full refund of any hire fees.

Passengers are reminded that all property and luggage are their responsibility. We cannot be held liable for any loss or damage, whether during transit or while stored in the vehicle. It is the passenger’s duty to ensure that the booked vehicle can accommodate their luggage in terms of space and weight. Kindly inform us of the number and size of your luggage when making a reservation. The driver may refuse to transport luggage if it is deemed excessive or poses a safety risk.

The customer is accountable for the behaviour of all passengers and for informing them about the terms of this agreement. They must ensure that the behaviour of the group does not jeopardize their own safety, the driver’s safety, or the safety of any other individual. Passengers are required to wear seatbelts and refrain from leaning out of the windows. Smoking, including the use of vapes and e-cigarettes, is strictly prohibited in all vehicles. Carrying or using unregistered weapons, as well as any illegal drugs, is completely forbidden in our vehicles. If any passenger engages in unacceptable behaviour (as defined in the agreement), we or our driver reserve the right to refuse entry to the vehicle, terminate the booking, or discontinue the service. In such cases, you are still obligated to pay the full price for the booking, and we will not be held responsible for any losses or expenses. You agree to indemnify us for any damage to the vehicle or our property caused by you or any passenger, regardless of the circumstances. You will be responsible for any cleaning or valet expenses resulting from spills, sickness, or any other actions that compromise the cleanliness of the vehicle. If any of the incidents occur, 1. Payment will be deducted from the credit/debit card provided for the booking, or you may opt for immediate payment through alternative methods. Please note that the vehicle’s seating capacity is set by us and must not be surpassed. It is your duty to make sure that children or passengers under 4’6” in height are properly secured in a booster seat or protective child seat, which will be provided by the company upon request at the time of booking.

will be determined and agreed upon at the time of booking. In certain circumstances, this price may be subject to an increase based on our standard hourly rate to account for any delays or extensions to the agreed hire period. These circumstances include delays caused by you or any passenger, such as waiting time, as well as airport collection delays where flight delay information is only received after the driver has already departed for the airport. Any additional amount owed will be added to the overall price of the journey. We will inform you during the booking process whether the price includes or excludes any additional charges, such as car parking, airport drop-off and pick-up fees, congestion charge, road tolls, and VAT. Please note that any wasted journeys resulting from errors on your part, such as providing an incorrect incoming flight date, will be fully paid for by you.

We provide a 15-minute waiting period for pick-ups and a 60-minute waiting period for flight arrivals. Following this, a fee of £35 per hour will be incurred.

In the event of a cancellation within 24 hours of the scheduled hire period, a cancellation fee of 50%-100% of the booking cost may be imposed. The decision will be made based on whether the driver has commenced the journey and if the driver can be reassigned. If the customer fails to show up at the designated pick-up location and time, the full cost of the booking will be charged.

In the absence of a credit account or agreed upon payment terms, full payment must be settled with the driver upon arrival at the destination. Credit card processing fees are not applicable. For account holders, payment must be made by the due date indicated on the invoice. In case of overdue payments exceeding 45 days, interest will be charged at a rate of 3% above the base lending rate of Barclays Bank plc from the due date until the payment is received.

Our liability to you is limited to the price or money received for the services in question, whichever is lower. We are not liable for loss of profits, goodwill, reputation, business contracts, revenue, or any losses resulting from third party claims related to the services. We do not accept liability for any indirect, special, or consequential losses, damages, costs, or expenses, including labour or the hiring of a replacement vehicle. The company provides Public Liability coverage for passengers up to £5,000,000. Clients are not permitted to transport hazardous goods, as doing so will invalidate the insurance coverage.

Our obligations or rights may be sub-contracted, assigned, or transferred to a competent third party.

We strictly adhere to a policy of non-discrimination based on race, religion, sexual orientation, health, disability, and all other areas. Health & Safety If any party booking transport for themselves or their party members anticipate any health and safety issues, it is necessary to inform the company of these requirements prior to booking. If the company determines that we are unable to meet the standard health and safety requirements, we will unfortunately have to decline the booking. Animals in vehicles Guide dogs accompanying registered disabled individuals will be accepted, but this must be communicated at the time of booking the service. All other animals will be accepted at the discretion of the company, and we should be informed during the booking process. We reserve the right to refuse the transportation of animals.

In the unlikely event that you need to file a complaint regarding our drivers, staff, or vehicles, please submit it in writing to Cameron Ralph.